Terms & Conditions

 TERMS & CONDITIONS

 

These Terms and Conditions contain legal obligations and The London Storyteller encourages you  to read them carefully. It is under these Terms and Conditions that bookings are made and  accepted by The London Storyteller. Unless otherwise stated, any purchases made through  www.thelondonstoryteller.com are subject to these Terms & Conditions. When a Customer makes a booking it will be deemed they have accepted the Terms & Conditions on behalf of all  individuals included in the booking and consents to these Terms & Conditions by using  www.thelondonstoryteller.com. No alterations or variations to these Terms & Conditions will be  accepted unless agreed in writing by The London Storyteller.

 

Accident or Loss

Please take care of all personal property. The London Storyteller will not be liable for any theft,  loss, damage, delay, inconvenience, direct or consequential loss, however caused, unless  due to negligence by The London Storyteller, in which case our liability is limited (except for death or personal injury) for damages to a maximum of the refund of the ticket price.

 

Personal Safety

Each Customer is responsible for maintaining their safety at all times. By agreeing to take part  on the tour, all Customers are agreeing to listen to the safety instructions given by the Guide  and to exercise due care and attention whilst walking.

 

Customer Conduct & Safety

The London Storyteller may, at our discretion, require any person to be excluded from a tour if The London Storyteller deems his or her conduct to be offensive or a nuisance to other Customers. The London Storyteller also reserves the right to refuse access to participate on a particular tour should  circumstances be deemed to compromise tour safety.

 

Prices

The prices appearing on the website are the current rates and can change with no prior  notice. Once a Customer has booked a tour with The London Storyteller, the Customer will not be  required to pay any difference in the event of a price increase and The London Storyteller will not  refund the balance of any price reduction.  Our tours are all offered on a private and exclusive basis.

 

Unless specifically stated in the Service description of the tour or otherwise confirmed through written communication, all other expenses including subsistence and entry fees are payable by the Customer.

 

Cancellations by Customers

It is not possible to make changes to existing bookings, unless The London Storyteller receives no less than one week in advance, in writing, to info@thelondonstoryteller.com

 

Once a tour has been booked The London Storyteller will offer a refund 50% subject to any such cancellation being made in writing to info@thelondonstoryteller.com no less than one week (seven days) in advance of the start time.  Within seven days of the tour booking no refund will be provided.

 

Where guests require a modification to their booking in terms

 

Cancellations by The London Storyteller

In the unlikely event of a tour being cancelled we will offer an alternative tour date or refund.

Arriving late for a tour

The tour will start at the time that it was booked to start.  Typically, we allow 30 minutes at the allotted starting point before considering the tour a ‘no show’.

Refunds

If you are not happy with the tour and would like to request a refund, please state your  reasons clearly in an email to info@thelondonstoryteller.com. This does not include Customers who  failed to turn up for their tour at the designated time or bad weather.